Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Name, phone number, email address, and service address
• Details about your plumbing issue or service request
• Payment information (processed securely via third-party processors)
• Device, browser, and IP address information when you visit our website
• Any information you voluntarily provide through forms, calls, or texts

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage service appointments
• Send estimates, invoices, and job updates
• Communicate technician arrival times and service reminders
• Respond to inquiries and provide customer support
• Send promotional offers and seasonal specials (with your consent)
• Improve our website and the quality of our services
• Comply with applicable legal obligations

3. SMS / Text Message Opt-In

By providing your phone number and opting in through our website form, booking page, or by texting a keyword to our business number, you consent to receive recurring automated SMS text messages from Faster Plumbing.

These messages may include appointment confirmations and reminders, technician dispatch notifications, service estimates and updates, promotional offers, and review requests. Message frequency varies. Reply STOP to unsubscribe at any time. Reply HELP for help.

4. Cookie & Tracking Info

Our website uses cookies and similar tracking technologies to remember your preferences, analyze website traffic, and serve relevant advertisements. We may use tools such as Google Analytics and retargeting pixels. You may disable cookies through your browser settings, though some site features may be affected.

5. Data Security Practices

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. These include SSL/TLS encryption, restricted internal data access, and secure third-party platforms for CRM and payment processing. No method of electronic transmission is 100% secure, but we take every reasonable precaution to protect your data.

6. User Rights

You have the right to:

• Opt out of SMS messages at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing emails by clicking "Unsubscribe" in any email

7. No Sharing of SMS Opt-In Data

We do not sell, rent, or share your personal information — including SMS opt-in data and consent records — with third parties for marketing purposes. We may share data only with trusted service providers (e.g., scheduling platforms, payment processors) who are contractually required to protect your information and who assist us in operating our business.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any update constitutes your acceptance of the revised policy.